How it Works

Celebrate the Possibilities

The Dubai Festival City Mall Gift Card is a prepaid card that can be loaded once and is able to be used everywhere across the mall. It is the preferred mode of payment at stores across Dubai Festival City Mall and Dubai Festival City Hotels.

 

The Dubai Festival City Mall Gift Card offers unrivalled experiences, from shopping to spa treatments, world-class dining experiences on Festival Bay and more. It also allows you to enjoy over 100+ Exclusive Offers at Dubai Festival City Mall stores, as well as hotel stays and dining at the Intercontinental, Crowne Plaza and Holiday Inn Hotels in Dubai Festival City.

The Dubai Festival City Mall Gift Card can be used for multiple purchases as many times as you like and is valid for 12 months from the date of purchase.

Click here to see a full list of experiences where you can enjoy with your Dubai Festival City Mall Gift Card.

If you have received a Dubai Festival City Mall Gift Card. You only need to register and create an account and you’re ready to start shopping!

 

To register and set up your account CLICK HERE

If you already have an account and wish to check your balance just CLICK HERE

 

STEP 1 Register your card

Start by registering to activate your card.

Once you have registered and set up an account, you can login to view your transactions and card balance any time you want.

TIP! Make a note of your 4-digit PIN which is required when you are making a payment.

CLICK HERE TO REGISTER

 

STEP 2 How to Use Your Card

Your Dubai Festival City Mall Gift Card can be used to pay for all or part of your transactions at multiple locations across Dubai Festival City Mall.

 

Step 3 Check Your Balance

There are a number of different ways you can check your balance:

Log in to your account HERE
Visit the Customer Service at Dubai Festival City Mall
Call our Customer Service Desk on +971 (0) 4874 7857

Ask at the Customer Service Desks at our hotel partners; The Intercontinental Hotel, Crowne Plaza and Holiday Inn Dubai Festival City